Welcome on board! Thank you for choosing us and for your interest in our bulk packages. We’re grateful for the trust you’ve placed in us, and we’ll do our best to provide you with the service you expect and beyond.
Yet, to prevent disputes and safeguard you, as a client, and us, as a business, we’ve capped first-time orders at 10,000 words and coined it as what we call a “test order”. This doesn’t apply to you if you’re a returning customer – feel free to place orders up to 100,000 words through your client control panel or by contacting us privately or at email@example.com.
The Logic Behind the Restriction
It’s not uncommon for businesses to face disputes along the road, and often, the reason is misalignment. On several occasions, we’ve had customers place orders for bulk packages with content requests we don’t cater to or requiring subject-matter experts. In such cases, we issue full refunds, and while that’s fine by us, our payment processing partners aren’t fond of them.
For that reason, we found that putting in place a limited trial purchase quantity makes the most sense. Simply, you get the chance to gain a complete overview of our services through a reasonably-sized content package, and we eliminate the risk barrier with our payment partners.
Then, once you’ve tested our services yourself and you’re certain that we’re the perfect fit for your business, you’re free to upgrade to the larger packages that reach as high as 200,000 words.
Once again, we want to thank you for your interest and note that we sincerely appreciate your business. We look forward to having you among our valued customer base, and thank you for understanding!
Please let us know if you need assistance in any form – we’re always here to help!